Booking Systems
TAKE CONTROL OF YOUR BUSINESS!
Do I need a reservation center?
If you want to work better?
I really think so!
Managing the booking processes of your services for a considerable number of customers has never been easy, especially in activities that by their nature are very dynamic and changing, for these reasons we often find ourselves in see your customers pass by your salon, studio or center several times to check how many people are waiting, if the line of customers that has been created is too long, all to avoid waiting too long to be served or if it is necessary to enter to ask if it is possible to book a new appointment.
In other cases, they may act by bombarding you with phone calls to find out if they will be able to come and be served, or make a reservation, taking away time and concentration from your work, and regularly blocking your telephone lines. In business sectors, where booking a one to one appointment is crucial for the business itself, for example in businesses such as:
hairdressers, barbershops, wellness centers and spas, beauty centers, multi-specialized studios, medical specialists, dance schools, yoga schools, music schools, personal trainers, fitness gyms, counseling centers, etc., practically for most sectors of activity, which provide for a booking process for service or consultancy appointments, whether individual and / or group, and carried out with the help of staff and / or services without the help of staff such as saunas, solariums, meeting rooms etc ... Having a good booking system is vital.
And then what can he still do?
What can it do besides bookings?
A good booking system, in addition to automating, optimizing and managing booking processes with optimal use of staff resources and equipment, creates a significant database of structured data on a daily basis during its normal operation, (e.g. best customers, best services, best collaborators, best periods, etc ...).
All this information, if properly analyzed, will certainly help you monitor company performance, will give you the opportunity to formulate forecasts for the future, and the possible scenarios that could arrive, providing you with all the corrective tools not only for marketing, but also for organization, on the work of the staff, on the optimal use of time, to always be ready to develop a winning strategy.
Is that all or can you do something else?
Fortunately, this is only the beginning!
The absence of the psychological pressure of a telephone interlocutor, (whose goal is to make a quick and fast booking of services) or the long waits on the phone during peak periods, eliminate the possibility of making people uncomfortable or discouraged. user, and also any up-selling intentions proposed by the solution during the booking phase, will not appear invasive to the end user, but as an opportunity to be seized and evaluated calmly and therefore no longer as an insistent increase in purchase.
Another crucial point to consider in the booking processes is that of the management of possible cancellations or the non-presentation of customers, with the new solution, it should not be necessary for the customer to call or even worse not to show up and make the classic bad impression, (unfortunately this also often happens, and it is statistically proven that about 85% of customers are embarrassed to cancel an appointment) but this is not the worst, many customers will be inclined to feel so uncomfortable when they have to come back to you again, that in most cases they may not come back immediately, for shame or other reason, perhaps reluctantly going to the competition, or giving up and postponing an appointment that is important to them and profitable for you, isn't all this a pity? so what is the solution to avoid these situations?
The solution is to give the customer a tool, an interface that manages public relations with you, safe and informal that will manage everything automatically with the approval of the parties, this is one of the features that certainly could serve you!
Do you want to know everything it can do for you?
