To gain a real advantage on the commitment of staff and resources in booking a complex service, it must necessarily be analyzed and unpacked. Do you have services that can be combined into one service?

For example, if you provide several Wellness Path services that take place in different steps and consequently use personnel or resources simultaneously or in sequence, with this function you could divide them into simple services and incorporate them into a complex service that involves several employees, and others resources bookable only for the time strictly necessary. Do you already imagine the advantages?

The Complex Services feature will allow you to group existing services into a complex service that customers can book as a normal single appointment.

Characteristics:

Services grouped in bookable sequences: each composite service can include several simple services and waiting and preparation windows between appointments.

Several employees involved in one booking: All separate appointments within a complex service can be performed by different staff members.

Use staff working hours more efficiently: each employee is booked only for his part of the assignment and immediately made available for other bookings, and in the waiting windows where customers can be alone, the staff would be involved in other reservations.

Seamless integration into the booking experience: Complex services are displayed in a booking form just like other simple services.

An example of how you expand your business while maintaining the centrality of management and control.

Do you offer your services in multiple locations? To manage the process of booking services between various locations. Allow your customers to choose the place where they want to get the service and associate staff members with those places.

Easily manage multiple locations of your business by choosing the location as the first step when booking, perfectly integrated into the booking process and administration area.

Staff associated with specific locations, with a subtle change to the usual booking process your customers will be able to choose where they want to receive services even before choosing a service category.

Increase your average receipt using Cross-Selling for each customer visit, with the Extra Services feature by allowing your customers to order extra items (or related extra services), when they make an appointment with you.

It adds an extra step to the booking form and allows your customers to choose the extras they would like to order as an addition to the booking of the chosen service, see the price of the extras, the name, the image and the total cost of the selected items.

Do you sell services that can have a flexible duration such as Sauna, Solarium, Massages, etc.?

With the Multi-duration function, your customers can define the duration of the appointment. The price will be calculated accordingly.

The Multi-duration feature allows your customers to decide how long they want to book a service or appointment. If they prefer a continuous meeting with you or book a solarium session beyond the predefined duration of the service, let them choose!

Create services with flexible duration and your customers will be able to select the duration of their booking in the first step and the price will be calculated accordingly.

They are services that can be combined and provided during the visit of a single customer by the same or by different staff members.

Allow your customers to book multiple services for a single visit and customers will be able to choose multiple services from different staff members in the first step of the booking process.

The system will then find the time slots that can accommodate the indicated number of consecutive appointments. Basically, in the first step of the booking process, the customer can press the Add Service button and select and choose multiple services.

Time slots are then offered where all services can be delivered sequentially during a single visit with employees chosen on the first step of booking, but the payment list will group the appointments in a chain as they have been paid for as a package in one transaction.

Setting up notifications also allows you to optimize them for this feature and if you want to send a single Email / SMS notification for the entire booking (for all orders), instead of a separate notification for each booked appointment, in the relevant templates ( Combined notification of new booking) it will be possible to do so by creating automatic messages in the notification area.

Would you like to reduce the number of no-shows? Maybe you need to buy something before customers visit? With the Advance Payments feature, you can request full or partial prepayment during the service booking process.

The Advance Payments feature of PRENOTA allows you to individually set a minimum amount for each service that must be paid at the time of booking. Each service and even staff member can be set individually.

The amount of the deposit can be determined as a percentage of the cost of the appointment or as a fixed amount, the function will obviously also update your payment list and will pay particular attention to the fact that a deposit has been paid, to cover part of the cost of the appointment or whether it has been paid for in full. You can use this function to divide the payment into 2 installments: part of the price paid online at the time of booking, the rest to be paid offline when the customer arrives at the appointment.

When proceeding to the final stage of the booking process, the customer will be asked to pay the deposit amount (however, you can let them choose between paying the deposit and paying the full price. Information on the amount paid and the amount due can be included in the notification sent to the customer.

Personalize your employees' schedule during the holiday season or any other occasion, without changing your regular schedule.

With this feature, you can add days with long or short hours or even the day you provide the service for 24 hours. The Special Days feature allows you to change the schedule of each staff member in your organization.

Set a special schedule, including breaks, other than the default working hours for individual staff members. The special days settings will override all regular schedules and even free days created for each staff member.

Would you like to offer a discount during happy hour or increase the price of the service during peak hours? You can do this with the Special Hours function. With full control of the daily schedule, you can adjust the price to maximize revenue or reduce workload.

You can have different prices for weekends only? Set special rates at specific times during the day? With special hours, you can apply a special price for a certain period of time: offer a discount to your customers in the morning or increase the price of the service after 8pm and on weekends, PRENOTA will handle everything automatically.

You can set up each staff member and even each service within the profile separately. Then, when the customer has chosen a time from the time slots available in the booking form, the total amount due will use the price you set for the appointments booked for that day of the week and the times scheduled by the staff member.

Change the price for cold or hot hours during the day, Set a different price on selected days of the week, highlight special times in the booking form to suggest booking at a cheaper price, configure dynamic prices for each employee separately.

The Variable Discounts feature allows you to set conditional discounts that will be applied during checkout if the booking details match your requirements.

Offering a discount is always a great way to attract more customers and generate sales, and many business owners want to be flexible with their loyal customers and offer special prices for those who book more.

With the Variable Discounts feature, you can set up automatic conditional discounts and offer discounted prices based on the amount of customers in the booking or the number of services booked. If the booking details match a condition you set, the discount will be applied automatically and customers will see the reduced price in real time.

Characteristics:

Set the price of the special service for larger groups (if you have installed and use Group Bookings).

Reduce the total price of the reservation based on how many services are reserved and specify the period of time during which the discount can be used.

Set a percentage discount or a fixed amount, associate discounts to all or specific services, automatic conditional discounts will encourage people to order more services at special rates.

Do you have services with a specific schedule that needs to be aligned with your employees' default schedule?

With the Service Schedule feature, you can set the times during each day of the week when your customers can book this service taking into account staff availability.

Do you provide a service that may require a series of visits, such as therapy, massage, mentoring, and more? Recurring appointments, your customer can book the service set in advance. Indispensable for companies that provide sets of services. Your customers can now book a whole series of recurring appointments weeks or months in advance, with this BOOK function, enable or disable the option to have recurring appointments for each service.

During the booking phase, customers will be guided in a simple way to choose repetition intervals from daily, weekly, monthly, to once every several months. All appointments are booked instantly and if the time selected for the appointment is not available, the closest open time slot will be suggested.

Combined notifications for the entire series of reservations, bulk payment and synchronization with Google Calendar, everything is very simple to manage.

Customers can book a series of recurring appointments in a single session - choose the repeat interval, last date or number of occurrences and a series of time slots will be booked.

Recurring bookings can be made by customers on the front-end or by the admin via the back-end. The service may or may not support recurring appointments at repeating daily, weekly or monthly intervals, reserved time slots as close as possible to the preferred time, and combined notifications for the series of reservations.

After choosing a service and the date and time of the first appointment, the user now has the possibility to repeat the appointment, the time entered during the booking phase will be used as the base time for all repeated appointments, but if the time slot is not available for one of the scheduled recurrences, the closest time after the preferred time will be offered for that instance.

If the user selected a staff member on the 1st booking step, all occurrences will be booked with the same staff member. If they kept the default "any" staff member, the calendars of all staff members will be checked for each instance, thus increasing the chances of the preferred time slot being booked for the entire series of appointments.

Recurrence patterns:

Daily: Except the days off of the selected employee and, if "any" staff member was chosen in step 1, the days of the week that none of the staff members work;

Weekly / biweekly;

Monthly: more options to choose the right date within the month

Day of the month (e.g. 6th of each month)

Day of the week (e.g. Tuesday of the second week of each month).

When a recurring booking is not possible (Repeat option disabled), the Repeat step will automatically be skipped in a booking form.

Limit the hours during the day that you can book a service, we have created this feature especially for companies that have those unique types of services that you only provide for a short time in a day.

Individual staff working time is sometimes not enough, because many of you have staff members who provide different services, and you don't want to limit that staff member's other services.

Limit the hours within staff daily working hours when each service is available, with the Service Schedule, the setting is service specific and interacts with staff working hours such that the working hours service availability and staff working hours overlap, thus creating an interval within each staff member's day in which the service can be provided.

A service schedule is set as a one-time interval for each day of the week, with breaks throughout the day.

Now, what happens on days when both the service in question and the staff member have set a special day (i.e. for both the service and the staff member the available hours have been changed using the mix Special Days + Schedule of the service)? A slot is offered to customers only if it is included in the service and staff member's working hours during that day.

Many of your employees may also need access to your system. To avoid complications and limit access to the administration area of the site, you can use the Personal Reserved Area, where your employees can: view the calendar, add and manage appointments (if you allow it), view and update personal data and more.

Staff members no longer need to log into the admin panel to manage their calendars, details, etc. With this feature, your team members are able to view and update their calendars, personal information, and services immediately after authenticating on the front-end.

Are you losing customers because you are overbooked? Try the Wait List feature to collect hot leads and maximize your profits.

When your reservation is complete, the customer will be able to join the waiting list. Your staff service provider will receive an automatic notification when the free slot appears, for a waiver or cancellation of an appointment. Add your customers to a waitlist when you're full.

That way, when an appointment becomes available, you can fill it in immediately. This way you avoid wasting time and money.

When a time slot is opened, a notification is sent to the service provider with the list of customers online. When the service provider clicks the relevant link next to the customer's name to approve an appointment, the customer's status will change from "waiting list" to "approved" and all scheduled notifications will start automatically.

Cancellations waste time and cost money. Not to mention they just waste your time. But with PRENOTA , you don't have to miss a thing.

Add your customers to a waitlist on full days. In the event of a cancellation, the canceled appointment can be replaced immediately.

Customers can enter the waiting list on the front end when choosing a time slot for their appointment. The busy time slots are shaded in gray and marked with "(N)", where N is a number of customers on the waiting list, if the customer books anyway (only if the waiting list function is activated) the system will automatically send the confirmation of insertion.

Do you have customers who regularly buy your services? You can increase their loyalty to your business and increase your sales by providing packages at a discounted price with the Service Packages feature.

Do your customers regularly book the same service? Why not offer them a package? You can set up package discounts to encourage more sales and increase customer loyalty. And you can set a validity period to make sure customers use their packages.

Your clients will love that they can book their month's massages in one package, making everything easier for them and you, packages are only available for single bookings and does not support group bookings.

Provide your customers with discount coupons to increase sales, improve conversion rate for less popular services, and increase customer loyalty. With the Coupons feature enabled, your customers will be able to apply a coupon code at the checkout and get the service at a discounted price. You can easily create, manage and track all promotional codes directly.

Do you want to post special offers to attract new customers and increase sales? Your customers will be able to apply a coupon code at the checkout and pay for the service at a reduced price. You can easily create, manage and track all promotional codes directly in BOOK .

Do you need to know specific information about your customer before they come to visit you? Do you want to offer a personalized experience to your customers? With the Custom Fields feature, you can request more details during the booking process to save time and provide a better customer experience during the visit.

With custom fields, you can add extra fields of different types in the Details step of the online booking form. This will allow your customers to add more information during the booking process.

The information entered in the custom fields will be added to the appointment details in your Calendar and can be updated if necessary.

Ask different types of questions (text field, drop-down list, group of checkboxes, radio button, etc.), set conditional custom fields, Make fields mandatory or optional, Associate fields with specific services (each service can have its own custom fields).

Do you provide services for groups, such as yoga or fitness classes, group tutoring or perhaps a guided tour or wellness program for couples or families? With the Group Booking feature, you can easily set the capacity for each service you offer, allow your customers to specify the number of people when booking, and more.

If you also provide appointments that are for groups of people, the customer can specify the number of people they want to book for. The group booking will be displayed in the administration area as a single appointment.

Each of your services can have a separate capacity value, which means the minimum and maximum number of customers allowed to book the same service for a given period of time. Each staff member can also have individual capacity settings other than the defaults set in Services.

Do you have different types of customers? The Customer Groups feature allows you to create and manage customer groups and categories (e.g. VIP customers).

With this feature, you can organize your customers into different categories and set the rules for the booking process, prices and more. The feature allows you to create and manage customer groups.

Organizing your customers by type is extremely useful for ordering, setting particular restrictions and offering special offers to certain customers. You can organize your customers into different categories and determine the rules for processing the booking, for pricing or for viewing services in the booking form.

Features: Share similar settings among multiple customers, Offer promotions to particular customers, Set service visibility based on a customer group, Create as many groups as needed.

Do you need documents or other information before the customer can book your service? Allow your customers to attach files during the booking process with the Attachments Files feature.

Any materials added by your customers will be available for review in the booking details. The file upload feature simplifies the process of gathering the necessary information before providing a service.

Allow your customers to attach appointment files directly to the online booking form. Any materials added by your customers will be available for review in the booking details.

Get to know your customer better with the Customer Information function.

Add custom fields to the booking form to collect additional information about your customer. The extended user profile will allow you to personalize your marketing activities in the future.

Do you want to improve your services and become more customer oriented? With the Reviews feature, you can rate your staff members and the services you offer.

Encourage your customers to evaluate the services they receive to keep up with professional standards and always meet customer expectations.

Customer feedback is very important nowadays because it helps entrepreneurs understand what they can do to improve their work and services.

With the Reviews feature, you can evaluate the skill level of your staff members and collect feedback on how a service was performed.

Do you want to increase your online sales even more? With the Booking Cart function, your customers can add multiple service bookings to the cart.

Simplify the buying process and motivate you to buy more. You can customize the columns and view the cart summary data the way you want.

The Booking Cart function allows your customers to book multiple appointments at the same time by placing them in a cart.

You are free to show, hide and reorder the columns in the cart step, so you can view the cart summary data the way you want.

Add the "Book More" button to the booking form to allow your customers to go back to the first step for another booking and prepay all booked appointments.

The Taxes and Taxes function allows you to set and include taxes in the price of the service. You will be able to define different tax rates and apply them to all or only certain services. Based on your settings, BOOK will calculate and display a total price with the taxes applied.

Characteristics:

Define different tax rates for different services
Submit your tax information to the payment gateway
Choose how to display the price of the service: VAT included or excluded, view taxes in payment reports

Do you need to bill your customers without routine? With the Invoices and Receipts feature, you can automatically invoice your customers after your service has been booked.

Submit a payment request when appointments are booked, approved or received and receive payment within a specified period. Take advantage of automatic online billing and let your customers pay for your services quickly and easily.

The Invoices and Receipts feature allows you to automatically invoice your customers on ordered appointments. Submit a payment request when appointments are booked, approved or received and receive payment within a specified period. Take advantage of automatic online billing and let your customers pay for your services quickly and easily.

Characteristics:

Generate invoices automatically or manually;
Customize an invoice template to suit your brand.
Specify the data to be included in the invoice;
Email invoices or include links in your SMS notifications;
View, filter and download generated invoices as PDF documents.

Would you like to reduce the form filling time and increase the conversion rate?

The Google Maps address feature simplifies the process of entering address data by allowing you to use an autocomplete service. Helps minimize funnel friction, which leads to better conversion rate and more sales.

Are you used to Google Calendar and want to use its capabilities together with BOOK ?

With the Advanced Google Calendar function, you get two- way synchronization between your booking system and Google Calendar so that you are always able to see and manage all appointments in both calendars, updated in real time.

Need even more flexibility, allow your customers to manage existing appointments and profile information? With the User Account function, it becomes fully compliant with the GDPR and allows your users to check their data and appointments, update them on your system in their personal user account and have full control over them as per current legislation.

The advanced CRM feature allows you and your customers to create bookings without choosing a date and time.

Do you provide services that do not require a choice of day and time? The advanced CRM function of BOOKING allows you to plan and keep the list of your unscheduled activities or appointments well organized in your BOOK admin area.

With the advanced CRM BOOKING function, you can achieve various operational goals.

It enables advanced CRM features and allows you to set up activities for your employees. It also allows you to change the flow of the booking process and accept customer requests without specifying an exact date and time.

For example, in the first use case, you can set up activities for your employees to arrange to meet with a specific customer. Once finished, they set the date and time of the meeting, which automatically converts the task into the appointment.

For example, in the second use case, the advanced CRM feature is useful for tweaking the booking process if you don't have a regular schedule. You can disable and hide the Time step entirely and simply accept customer requests, which automatically creates the activity backlog.

These tasks can be marked as completed or scheduled at a later time. Once the time is defined, the activity is converted to the appointment. In combination with email and SMS notifications, you can inform the customer of your availability.

Characteristics:

Create and manage an unlimited list of tasks from the BOOK Calendar or Appointments section.

Keep track of all your unscheduled bookings, upcoming bookings and things to do in one place - Admin Panel. Allow customers to skip date and time selection on the front end.

Allow the admin to assign the time slot for the customer in the backend. Check off completed tasks or set a date and time for unscheduled appointments
Send notifications once the task is complete
Find out how easy it is to set up and use the advanced CRM feature in our solution.

The Collaborative Services feature allows you to create services that require the simultaneous participation of multiple staff members or staff members and the shared resources necessary to run the service.

Do you provide services that involve two or more staff members working together? Or are your employees using shared resources or equipment that must be considered by the booking system when offering free time slots to customers?

The Collaborative Services feature allows you to create, manage, and sell complex services where more than one staff member and shared resources such as equipment or rooms are required to perform the service.

With this add-on, a customer can book a single service and PRENOTA will automatically coordinate between employees and resources to show the available time slots, create an appointment for the customer, notify all employees and book the room once the service is booked. .

Characteristics:

Create collaborative services conducted by a group of staff members working together.

Add, manage and share various assets (rooms, equipment, devices, etc.) among employees.

Avoid double bookings of shared resources if the resource is already in use and find out how easy it is to set up and use the Collaborative Services feature.

The Custom States feature allows you to create and use additional states for the appointment.

Do you want to be able to mark your appointments with a personalized status that helps you better manage the list of your online reservations?

By default, new appointments are listed as "Pending" or "Approved", so they can be changed to "Canceled" or "Rejected". The function allows you to go beyond the limits of these 4 regular states.

With the Custom Statuses feature, you will be able to create your own custom statuses and insert them while editing the appointment details in the Calendar or Appointment List. Additional options will help you build your booking process that fits your internal scheduling rules and covers different situations.

This feature can be extremely useful for you if you want to add specific features to the appointment (e.g. label a customer's appointment as Rescheduled, No Show, VIP, To be reviewed, etc.) and link custom email notifications to one personalized appointment status.

You will also be able to filter appointments with a custom status in your booking list.

The Outlook Calendar feature allows you to achieve full two-way synchronization between PRENOTA and Outlook Calendar.